Support

Write to us about anything: we usually answer within two working days. If you can, write from your account's address and tell us which phone you use.

Frequent questions

The confirmation email doesn't arrive.

Check your spam and promotions folders. The email also contains a 6-digit code to type in the app. From the verification screen you can request a new one after a few seconds.

I forgot my password.

On the sign-in screen tap Forgot password?: we send you a code, valid for 30 minutes, to choose a new one.

How much does it cost?

Until 31 July 2027 Riseward is free and complete for everyone. After the launch there will be a subscription: we'll announce it in the app well in advance, and nothing will be charged unless you choose it.

New phone: how do I get my plan and results back?

Turn on backups in Settings › Backup (iCloud on iPhone, Google Drive on Android) and keep the recovery code. On the new phone sign in with the same account and the backup opens again. If you turned on the backup on Riseward systems, you get it back even without iCloud or Drive.

Does it work with my watch?

Riseward reads workouts, sleep and heart rate from Apple Health on iPhone and Health Connect on Android, so from any watch that writes there (Garmin, Coros, Polar, Suunto, Apple Watch and more). On Apple Watch you can also follow the session.

I have pain or an injury.

Stop and see a doctor. Riseward does not give medical advice: afterwards you can report a condition in the app and the plan adapts.

How do I use a friend's code?

Enter it in the Have a code? field when you sign up, or within 30 days of signing up in Settings › Account › Have a code?

Account and data

To delete your account read how to delete your account. For your personal data see the privacy policy.